I haven't been able to ski due to lack of snow. What can I do?

If the ski area of your resort has closed IN FULL, you can return your equipment and ask Customer Services for a partial refund for the unused days.

If your resort's ski area has not closed in full, only customers who have taken out the Snow Guarantee can expect a partial refund, provided that the ski area is less than 50% open during the rental period.

In both cases, contact Customer Services by e-mail and don't forget to enclose proof of lift operation and a refund request completed by the shop.

For further information, please consult our General Terms and Conditions of Reservation.