Why did I not receive an order confirmation email?

Several reasons are possible for this situation.

• Your mailbox has blocked our mail: go to your "junk mail" folder to check whether or not it has been received.
• The e-mail address you entered is incorrect: go to your account and check whether your order has been validated and whether your address is correct.
• Your payment did not work or was refused: go to your account and check whether your order has been validated. If this is not the case, contact our customer service so that they can help you.