Payment for my booking seems to have failed. What should I do?

The steps to follow:

1. Check that your bank card is accepted by our site.
2. Log off the site, then restart your booking from the beginning.
3. If the problem persists :

• • Contact your bank, which may not authorise us to debit your account.
  • Empty your cookies
  • Try private browsing

Warning: If you have made too many attempts, please do not try again, as this may block your payment card.

If none of these solutions work, please contact our Customer Service department using the online form.