I haven't received an e-mail confirming my booking. What should I do?

There are several reasons why you may not have received the confirmation e-mail for your booking: the message may have arrived in your spam folder, the e-mail address may have been entered incorrectly when you made the booking, the booking may not have been validated due to a technical problem (such as a network problem, temporary instability of your computer or server, missing information required for payment or a refusal of payment by your bank).

To be sure that your booking has been validated, log in to your account and check whether it appears or not. If it does, you can use this page as your order confirmation, as it contains all the necessary information. If not, your booking has not been validated, so please place your order again.