Service Client

Have you chosen to pay only a 30% deposit when you order online? Don't worry, you'll be asked to pay the rest when you collect your equipment from the shop you've selected. You can pay using the me...

Firstly, check the validity date of your code, as it may have expired. Then check that your booking meets all the conditions required for the promotional code (e.g. shop excluded). If the dates are...

To find out about the services available in your shop, visit its dedicated page, accessible here. You can book these services at the end of your order, once you have selected all your packs, at the...

Yes, you can hire any type of ski or snowboard without boots or helmet. Packs are automatically presented without boots and helmets on our site, so all you have to do is tick or untick the correspo...

Carré + insurance protects you, your family and your equipment. It covers : Search and rescue costs Initial transport costs Medical expenses Reimbursement of lift passes and ski lessons Theft and ...

Some shops offer the multi-slide option which allows you to exchange your ski equipment for snowboard equipment, and vice versa, in the same or lower category. You can also exchange for a toboggan ...

Yes, this is possible. To cancel, log on to your customer area, under ‘Validated bookings’, and click on ‘Cancellation’. If you cancel your booking within the legal 14-day cooling-off period, you w...

In the event of injury or illness during your stay, you can return the equipment concerned in advance. On presentation of medical proof and a refund request completed by the Hire Shop, Customer Ser...

Some shops offer only shoes or helmets on our website. To do this, in the search filters click on "Activity" and then select "Shoes and Helmets". This will give you a choice of two ranges for shoes...

We offer two guarantees that can be booked on our website to guarantee you a worry-free stay with no surprises: Breakage and theft guarantee: customers can obtain a preferential rate for payment ...