Service Client
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Recent activity by Service Client-
Are the skis I hire guaranteed against breakage or theft?
Breakage and theft cover may be available in some of the resort's shops. You can take out this cover online when you book, or directly in the shop when you collect your equipment. Without this cove...
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What happens if my ski is damaged or stolen?
In the event of breakage, loss or theft of your rental equipment, please report it as soon as possible to the rental shop. You will then be asked to pay compensation equal to the value of the equip...
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I forgot to enter my promotional code when I booked. What can I do?
If you forgot to enter your promotional code when you made your booking, don't worry. You can change your booking and add it later, which will have two possible consequences: You paid everything ...
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There are several Ski Republic shops in my resort. How can I be sure to choose the one closest to my accommodation?
The dynamic maps of each resort allow you to locate Intersport shops in relation to your place of stay. To do this, enter your resort on the site's home page, search, then locate the name or addres...
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How is the size of my equipment selected?
We select the size of skis, snowboards and poles according to your height and weight. We therefore recommend that you provide this information when you finalise your booking, and confirm it in shop...
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Do you offer special rates for groups or families?
We have three offers for groups and families: The 4-pack offer: when you book 4 packs, you get an automatic 5% discount on your order. Family offer: when you book a minimum of one adult pack + o...
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I have a credit note, how can I use it on the website?
Following your contact with our customer service and our offer of a credit note, you have received a credit code giving you access to an additional discount on your order. To use it, start by creat...
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Is it possible to change equipment in shop if the size doesn't suit me?
Absolutely. When you collect your equipment, our skimen will check that it fits you perfectly. If it doesn't, they'll provide you with better-fitting equipment. As a general rule, our shops have a ...
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How do I cancel one of the packs in my booking?
Connect directly to your customer area, under the heading ‘Validated bookings’, and open the order you wish to modify. You will then be able to remove one or more packs from your rental, and the pr...
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I've returned my equipment earlier than planned. Is it possible to get a refund for unused days?
No refunds will be made after the equipment has been collected, except in the following cases of force majeure: Accident / Illness (medical certificate required) Death of a parent Complete closure...