Service Client

In the event of breakage, loss or theft of your rental equipment, please report it as soon as possible to the rental shop. You will then be asked to pay compensation equal to the value of the equip...

If you forgot to enter your promotional code when you made your booking, don't worry. You can change your booking and add it later, which will have two possible consequences: You paid everything ...

The dynamic maps of each resort allow you to locate Intersport shops in relation to your place of stay. To do this, enter your resort on the site's home page, search, then locate the name or addres...

We select the size of skis, snowboards and poles according to your height and weight. We therefore recommend that you provide this information when you finalise your booking, and confirm it in shop...

We have three offers for groups and families: The 4-pack offer: when you book 4 packs, you get an automatic 5% discount on your order. Family offer: when you book a minimum of one adult pack + o...

Following your contact with our customer service and our offer of a credit note, you have received a credit code giving you access to an additional discount on your order. To use it, start by creat...

Absolutely. When you collect your equipment, our skimen will check that it fits you perfectly. If it doesn't, they'll provide you with better-fitting equipment. As a general rule, our shops have a ...

Connect directly to your customer area, under the heading ‘Validated bookings’, and open the order you wish to modify. You will then be able to remove one or more packs from your rental, and the pr...

No refunds will be made after the equipment has been collected, except in the following cases of force majeure: Accident / Illness (medical certificate required) Death of a parent Complete closure...

Have you chosen to pay only a 30% deposit when you order online? Don't worry, you'll be asked to pay the rest when you collect your equipment from the shop you've selected. You can pay using the me...