Service Client

During busy periods, such as Saturdays and Sundays during school holidays, it can take a long time to collect your booking and the wait can seem long. To avoid this inconvenience, Précision Ski off...

It is possible to book your equipment up until the day before your arrival. However, in order to guarantee the availability of the equipment you require, particularly during school holiday periods,...

There are several reasons why you may not have received the confirmation e-mail for your booking: the message may have arrived in your spam folder, the e-mail address may have been entered incorrec...

You can book your equipment online for as little as one day's skiing and up to 4 consecutive weeks. You should also know that if you book for a 7-day stay in our shops, your 7th day's hire is free ...

You can collect your equipment free of charge from 4pm on the day before your first day of skiing (subject to availability in your shop). The equipment must be returned to the shop before 10am on t...

When we receive your payment, we send you a confirmation email which you will be asked to produce when you arrive at the shop to collect your equipment.

Yes, to change your booking you need to go to your customer area (‘Validated bookings’ section). You can change the parameters of your order and the details of each skier up until the day before yo...

If you cancel your booking within the legal 14-day cooling-off period, you will receive a full refund. Please note that this right of cancellation cannot be exercised if you have already collected ...

In the event of emergency intervention on the piste, repatriation or medical expenses, your first step should be to contact Carré+ insurance to open a file. You will have to pay the costs directly ...

Breakage and theft cover may be available in some of the resort's shops. You can take out this cover online when you book, or directly in the shop when you collect your equipment. Without this cove...